Shipping & Returns

Shipping Policy

We use PostNet standard delivery on all of our products. Rates are based on a flat rate according to the weight of the product.

We ship internationally! For our international clients, we do have a recommended shipper.

 

If you have any queries or want to discuss your requirements with us, please feel free to email us prior to ordering and delivery.

Return & Exchange Policy

Thank you for your purchase. We hope you are happy with your product. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund (store credit only), at the customer's expense. Please see below for more information on our return policy.

 

RETURNS

 

If you are wanting to return your product, you must notify The Dehye Collective, via email, within fourteen (14) days of the purchase date. All returned items must be in the same condition as seen when delivered, with original packaging and labels attached.

 

RETURN PROCESS

 

To return an item, please email us at info@the-dehye-collective.com and we will get back to you as soon as possible. Once we have made contact and an agreement has been made as to the return of the product, we advise that you place the item securely in its original packaging and include your proof of purchase.

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return or potential exchange. Please allow at least seven 7 days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

        

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

info@the-dehye-collective.com 

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